Effective date: 12 February 2026
Astra Crew s.r.o. (“Astra Crew”, “we”) is committed to maintaining a safe and reliable environment for users of the website and the Astra Crew maritime crew hiring platform (the “Services”). This Anti‑Fraud Policy describes the measures we apply to prevent, detect, and respond to fraudulent activity, unauthorized access, and misuse of the Services. This Policy applies in addition to our Privacy Policy and Cookies Policy.
For the purposes of this Policy:
“Fraudulent activity” means any action intended to deceive, gain unauthorized access, misuse accounts, or obtain an improper benefit.
“Security/Anti‑Fraud measures” means technical and organizational measures, including monitoring and risk checks.
We process data to prevent and detect fraud, protect accounts, investigate incidents, and preserve the integrity of the Services. This processing is primarily based on our legitimate interests in network and information security and fraud prevention, and where necessary to comply with legal obligations or for the establishment, exercise, or defense of legal claims. Where the use of cookies/technologies is not strictly necessary for security/functionality, consent may be required as described in the Cookies Policy.
For security purposes, we may collect/process the following categories of data to the extent necessary and proportionate:
IP address and general network information.
Device and browser information, technical identifiers, settings, and logs.
Visit/login times and frequency and security events.
User behavior data within the platform related to detecting suspicious patterns (e.g., login anomalies, misuse of features).
We use certain cookies and technical tools solely to protect accounts and prevent fraud. More details about cookies, their categories, and your choices are provided in our Cookies Policy.
We use automated and manual systems to identify suspicious activity and attempted breaches, such as anomaly detection, security rules, and access controls. These systems may generate “risk signals” and lead to measures such as access restrictions or requests for additional verification, in order to protect users and the maritime crew hiring platform. Where required by law, we implement appropriate safeguards for decisions that produce legal or similarly significant effects for users.
If we detect or suspect fraud/breaches, we may take measures such as:
Restricting features, temporarily suspending, or blocking account access.
Requesting additional identity or information verification.
Investigating incidents and retaining relevant logs for evidentiary and security purposes.
Reporting to competent authorities where necessary and lawful.
We may share anti‑fraud data with service providers to the extent necessary to deliver and secure the Services, under contractual confidentiality and security obligations. We may also share data with public authorities/regulators where there is a legal obligation or a lawful request.
Where data is transferred outside the EU/EEA, we apply appropriate safeguards as described in the Privacy Policy.
We retain anti‑fraud related data only as long as necessary for preventing/detecting/investigating incidents, complying with legal obligations, and establishing/exercising/defending legal claims. When no longer needed, data is deleted or anonymized in line with the Privacy Policy.
You may exercise your rights as described in the Privacy Policy. If your account is restricted/suspended due to suspected fraud and you believe this is an error, you may request a review by contacting support@astra-crew.com. We will review such requests within a reasonable time, taking into account security needs and any legal constraints (e.g., not disclosing details that could facilitate fraud).
We implement technical and organizational security measures, while acknowledging that no system can guarantee absolute security.
We may update this Policy from time to time, and the latest version will be published on our website with an updated “Effective date”.
For questions or to report suspicious activity, contact support@astra-crew.com.